Nuviderm Review – Customer Complaint

by
Smiling customer service rep

At Nuviderm we do our best to handle complaints

Who can you trust when looking for a reputable company that sells an effective tattoo removal product? Unfortunately there is no rating system for all the different types of tattoo removal products and procedures and no ranking system on which company says what they mean, means what they say, honors their refund policy (if they have one), and in general treats their customers with courtesy, honesty and respect.

A good place to research all tattoo removal companies, their product effectiveness and  guarantees offered  is to monitor forums and read the essential parts of the company websites you are considering buying from.

Now, no company is going to please 100% of their customers because, human nature being what it is, it’s darn near impossible to please everyone, mistakes are made, and some people are just difficult to deal with no matter what the circumstances.

Tattoo removal is a slow process so Nuviderm Tattoo Removal offers a 6 month money back guarantee. This gives their customers enough time to see results.  They can determine if  the product is actually working to do what they want –  fade the tattoo enough for a cover up,  prefade before using laser to save money on fewer laser treatments or to continue with Nuviderm until the tattoo has completely disappeared.

According to Jonathan Scott, a retired tattoo artist and expert on tattoo removal products and techniques who currently consults for Nuviderm,  even though Nuviderm was the first home tattoo removal product to offer a 6 month guarantee, (much to the chagrin of their competitors)  they still occasionally receive complaints that the  time period is not long enough. Never mind that just about every other tattoo product on the market either has no guarantee, a 30 day guarantee or a so called guarantee that is so full of loop holes favoring the manufacturer that the effect is to have no guarantee at all.

Scott went on to say that any tattoo removal product that truly works will show results  within six months. Any tattoo removal product, especially the creams, which only offer 30 days are not being honest with the public. He noted that, in his opinion, there is no tattoo removal cream on the market that can actually remove a tattoo. He says they market to people uneducated in the ingredients needed to remove a tattoo and the time it takes to show results. Modern tattoo pigments and the depth they are deposited in the skin make a 30 day guarantee impossibly short. In his opinion it shows the manufacturer knows their product won’t work and reduces the chance they will actually refund any money.

Scott also emphasized that rubbing a cream onto a tattoo does nothing but give temporary peace of mind to the person using the product and fatten the bank account of the company manufacturing and selling the product. One such company with a short guarantee specializes in convincing phone in customers they have not given the product enough time to work and that they should buy another 1 or 2 month supply, not reminding them that the warranty period for all subsequent purchases began with the original purchase. By the time the customer realizes they have made no progress the warranty period is no longer in effect, in essence they have been had.

“At least we give our customers plenty of time to make a determination as to whether our product works for them or not”, he said.

He explained that skin pH effects the performance of Nuviderm. Customers with a higher than normal skin pH do not see the quality of results as someone whose skin pH is normal or a bit lower than average. Fortunately most people fall into the latter category and have no problem seeing results within the warranty period. This is borne out from the relatively low return rate of about 8% of all customers.

Tattoo removal, whatever the method used, is a time consuming process that requires patience and diligence.

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